![]() So the only beads I purchased from FMG were 8mm white glass pearls. I would gave ordered thousands of the beads each year. I got the color from another bead supplier, so FMG should be able to get it. I asked and they said they can not get that for me. I would have added a star if they were willing to carry a color bead that I need. I am disgusted with the priorities of this company and will not give them my business again. They were most concerned with proving me wrong, and them right which was infuriating. This person and her supervisor had met together and figured out that I was the one with the problem, not them, although I was not sent what I had ordered. When I asked what they could do to fix my order and make me happy, they offered nothing except that I could try again. The whole time I did not feel valued as a customer. I was told that I would, but I could jump through the hoops again if I wanted to. I said I had ordered what I want, but didn't get it, and saw no point in ordering it again if I were going to get brown again. Still, this was not their fault, and if I would scroll down farther, perhaps I would find what I want?!? Or, I could return the brown beads and try again. I sent in pictures and and pointed out that the 2 items have different numbers. When I contacted customer service, I was eventually told that the customer service person had discussed this with her supervisor and felt that this was due to normal color variations. I received brown fire crackle beads with brown mentioned in the title description. Except they’ve been that way for a while now.I ordered fire crackle beads shown as red agate. It has the feel of a company going under. ![]() I don’t think I will be ordering from them again. But also, no one ever seems to want to assist you, at least not happily. When I contacted them, they said that tracking number is for when it arrives at my post office.huh? I realize this is partly USPS issues. And I’ve been ordering for years! The last time I ordered, it took almost a week longer than the tracking number said. ![]() ![]() I placed an order at 8 AM on a Friday and never received a shipping confirmation until Tuesday, saying it will be here by 8 pm Thursday. The photos don’t seem to show the true quality. The Shipping department seems to have some difficulties. It was fun because the more you added, the more you saved and $5 flat rate shipping was great! But now, I find that every time I decide to purchase a bunch of basic items that don’t have to be top quality, (about once a year), I regret it. If you have low expectations for quality and service, go for it! I purchased everything from this place when I first started beading, which was over 10 years ago. Which I then realized aha! If you don't like what you get YOU MUST PAY TO SEND IT BACK.!! And the worst part is I sent 2 emails to customer support and they sent me an autoresponder that it would be sent to the proper dept and its been 2 or 3 months and I just hear crickets!! But rest assured they continue to send me catalogues and deal emails!! Ha, I just put it in my spam folder, If you don't honor your own products, you don't value customers feedback, and you ignore concerns voiced from your fans then you don't deserve repeat business!ĭon’t expect much and you’ll probably be satisfied Now I ordered from Fire mountain on several occasions and noticed each time my package arrived the quality or look of some beads were unacceptable. Which I personally think all company's should operate. Let me give an example: I shop on, I purchase a pair of shoes-when I receive the shoes the box INCLUDES and prepaid return label for my convenience should I NOT like my purchase I can easily send it back for my full money back. It is really sad when a company such as this one doesn't honor their own products. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |